The Customer Support Escalation Matrix is followed in the order below.
1) Level One Support
Direct: +254 730 100 100 or +254-730-100 000 opt 1
Cell: +254 720 621 621
2) Level Two Support
Cell: +254 730 100 107
They will be in touch and update on fault resolution time. If resolution updates are NOT relayed in 1 Hour from time of initial contact with support, escalation is done to the Service Delivery Manager